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The automotive repair industry is constantly evolving, and shop owners need software that keeps pace. ​​Tekmetric offers auto repair shops an all-in-one platform–built with firsthand shop insight–to manage workflow, customers, and profitability.

No single solution fits every business perfectly, and a variety of Tekmetric competitors offer alternative functionalities and approaches. This overview provides an honest look at Tekmetric through the lens of customer feedback and core product strengths. Whether actively comparing software options or simply exploring what’s available, this guide is designed to help you make confident, informed decisions.

What is Tekmetric?

Tekmetric is the all-in-one solution for modern auto repair shops. Tekmetric is designed to streamline operations, enhance profitability, and improve customer communication for automotive repair businesses.

An all-in-one solution, Tekmetric provides a centralized platform for managing various aspects of a repair shop's daily workflow. Its focus on real-time data and a user-friendly interface has made it a popular choice for modern automotive repair shops.

Most importantly, Tekmetric is the only auto repair shop software in the market that was created by a former shop owner – so every feature was designed with firsthand insight into what shops actually need.

Why choose Tekmetric?

Shopmonkey, AutoLeap, Mitchell 1, and other competitors offer robust features and may look similar on the surface. Researching the pros and cons of each software takes time, so we boiled it down for you and highlighted five reasons why Tekmetric is the leading shop software.

1. Built by a former shop owner: Tekmetric is built to solve real pain points for shops, not generic SaaS assumptions.
2. All-in-one solution: Tekmetric offers cloud-based shop management software, payments, marketing, mobile app and more.
3. Multiple integrations: 70+ integrations consolidated into one workflow.
4. Unlimited users + No long-term contract: Pricing model designed to scale seasonally without renegotiation.
5. Trusted support: U.S.-based phone, chat, and email support plus industry-leading uptime.

How Tekmetric Compares to Other Auto Repair Shop Software

While Tekmetric is a prominent software in the industry, several Tekmetric competitors provide compelling alternatives. Let's compare Tekmetric in terms of features, integrations, customer support, pricing, and customer reviews.

Features

Tekmetric offers a variety of features that cater to the diverse needs of auto repair shops. Some of its core functionalities include:

• Digital Vehicle Inspections (DVIs): DVIs allow technicians to capture photos and videos on their mobile devices to visually communicate findings to customers. This transparency helps build trust and often leads to higher approval rates for recommended services.
• Payments and Flexible Financing: Tekmetric Payments gives you the POS tools to get paid faster and more reliably, whether customers pay upfront or over time. With secure, encrypted transactions and flexible financing options like Buy Now, Pay Later, you can offer your customers a payment schedule that fits their budget, and get more repair orders approved in the process.
• Marketing and CRM: Need help building your repair shop website, managing online reviews, or taking online appointments? Tekmetric Marketing has you covered with modern CRM features to enhance your customer engagement.
• Repair Orders and Estimates: Tekmetric simplifies the creation and management of repair orders, enabling shops to quickly generate accurate estimates, track progress, and convert estimates into invoices. It can automate parts and labor calculations, improving efficiency.
• Customer Communication: The software facilitates seamless customer communication through SMS and email notifications, allowing shops to provide real-time updates on vehicle status, share inspection results, and send payment links.
• Inventory Management: Shop owners can efficiently manage parts inventory, track stock levels, and integrate with parts ordering platforms like PartsTech and Nexpart to streamline the procurement process.

• Reporting and Analytics: The platform provides valuable insights into key performance indicators (KPIs) such as gross profit, average repair order (ARO), and close ratio, enabling shop owners to make data-driven decisions to boost profitability.

Integrations

Integrations are crucial for any efficient shop management solution. Tekmetric excels here by offering the most integrations in the industry. Tekmetric integrates with 70+ tools like ALLDATA, Advance Auto Parts, and PartsTech to streamline your workflow.

When comparing auto repair shop management software, make sure you choose a software that supports your entire workflow and can grow with your business.

Customer Support

Customer support is a vital aspect of any software solution. Tekmetric prides itself with industry-leading uptime and customer support. Our US-based support team is ready to answer your call, email, or chat message.

Don’t believe us? Our G2 reviews speak for themselves.

Pricing

Pricing structures for shop management systems can vary significantly. Some offer tiered pricing based on the number of users or repair orders, while others have flat monthly fees. Tekmetric's pricing offers a monthly subscription (no long-term contracts), unlimited users, with add-ons available for specific features.

Tekmetric starts at $179/mo, offering a competitive price and the ability to cancel at any time. We believe in earning your business every month.

How Do Customers Feel About Tekmetric?

Customer feedback, particularly from platforms like G2, provides insight into the real-world user experience. Some of the common themes in Tekmetric reviews include:

• User-friendly Interface: Many users find Tekmetric intuitive and easy to navigate, which helps with quicker onboarding for staff and improved daily workflow.
• Comprehensive Functionality: Customers appreciate the all-in-one nature of Tekmetric, noting its effectiveness in handling everything from digital vehicle inspections to repair orders, inventory, and customer communication.
• Strong Integrations: The seamless integration with other essential tools is frequently highlighted as a major benefit, allowing for a more streamlined and efficient operation.
• Responsive Customer Support: Numerous reviews commend Tekmetric's customer support team for their promptness, knowledge, and willingness to assist. This level of support contributes significantly to a positive customer experience.
• Improved Efficiency and Profitability: Shop owners often report an increase in efficiency and a positive impact on their profitability due to Tekmetric's reporting capabilities and real-time insights.
  

Final thoughts

Choosing the right shop management software is a critical decision for any auto repair business. Tekmetric offers a powerful cloud-based solution with a strong set of features, excellent integrations, and highly-regarded customer support.

Shop owners should carefully evaluate their specific needs, budget, desired functionalities, and the importance of various integrations when considering a software solution. The goal is to find a solution that not only meets current demands but also scales with the future growth of the business, ensuring a smooth and efficient customer experience for years to come.

Old habits are hard to break, especially when it comes to the physicality of handwritten notes.

A pen and a piece of paper can provide a better sense of security—they’re tangible and tactile. In our minds, we view paper as something we “own”, which makes it seem more reliable and easily obtainable.

But is pen and paper more reliable than digital tools?

Although the trusty pen and paper method does have perks, there’s a time and a place for everything. Which leads us to paper’s modern day competitor: digital software.

Switching paper out for a modern, digital format will enhance legibility, make archiving far easier than having file cabinets full of papers, and will strengthen collaboration across your team. Not to mention, you don’t run the risk of a fire or flood destroying your shop’s backed up data the way a natural disaster would with paper files and documents.

Now, this isn’t to say that digital software will replace every single piece of paper; however, software can successfully improve the efficiency of projects—especially when it comes to running an auto shop.

Let’s bring it back to the initial question: is automotive work order software a replacement for pen and paper? The rough answer is "yes," although there may be times where you still want to have paper as an option.

But many pen and paper tasks can be replaced, and should, for better productivity and organization. Automotive work order software can astronomically enhance your shop’s productivity and organization in ways that traditional methods cannot.

In your personal life, paper can take precedence in whichever way you wish. But in your shop, opting in for a digital system instead of pen and paper has more pros than cons.

If you take away anything this month, it's that the Tekmetric Mobile app is now yours! We’re thrilled to have launched this across iOS and Android to make your techs’ lives easier, cutting their inspection time in half. As well, it delivers increased customer trust, ultimately driving up your bottom line. 

Other top release highlights include improving the efficiency of Smart Jobs, adding fresh permission settings for increased financial control, speeding up the process of finding parts across your inventory, and making the 10DLC registration process simpler.

If you’re using Tekmessage, please complete your 10DLC registration ASAP.

Starting December 1st, this requirement will be enforced. 

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Save Time and Drive More Revenue With The Tekmetric Mobile App 

Perform inspections from any mobile device, complete with photos and videos, building customer trust and increasing job approval. Tekmetric customers using it today have seen their inspection times cut in half. As well, shops that share digital vehicle inspections (DVIs) with their customers, see an average increase of $15k in revenue per month.  With real-time synchronization your team stays coordinated, whether they're under a vehicle or discussing repairs with customers at the front desk.

Who’s this for?: All customers

Download Today!

App Store   Google Play Store

Learn more about the Tekmetric Mobile App

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Reduce Manual Tasks with Smart Jobs 

Minimize the impact of time consuming tasks with these enhancements to our Smart Jobs feature. 

Have you ever built a job using Smart Jobs, only to realize you accidentally selected the wrong part? Now you can instantly search PartsTech again without leaving your current job screen - ensuring you always quote the right part at the right price for your customer. 

Oil changes are a necessary maintenance to keep any car running. So, it’s no wonder that repair shops offer oil change promotions to get new customers in the door. These promotions are usually for the standard 5 quarts, but what happens when a customer’s car requires extra oil? Smart Jobs will automatically calculate the adjusted price for the extra oil and add it to the estimate. This means no more hassling with a calculator to calculate the additional price tag. Smart jobs will simply provide clear and accurate estimates every time. 

Who’s this for?: All Customers  

Learn more about Charging for extra oil    Learn more about recalling PartsTech on a Smart Job

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Register Your Tekmessage Number With 10DLC ASAP 

Starting December 1st, 10DLC registration will be required for all businesses using 10 digit phone numbers for application-to-person (A2P) messaging. This requirement will impact all customers using Tekmessage. So, we’ve made it easy for you to complete this registration in-platform. This process should take no more than 10 minutes and can be done from the Tekmessage Integration Card on the integrations page. 

To ensure your service is not interrupted, please be sure to check your status and complete your enrollment ASAP. The approval process typically takes 2 to 3 weeks. Learn more about 10DLC and how to do this here.

Who’s this for?: All customers using Tekmessage.  

Learn More 

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Manage Fees Across Multiple Locations

‍Ensuring shop fees are consistent across all of your locations is critical, especially for maintaining customer trust. This process is now easier than ever to manage using the Multi-Shop dashboard. You can create new fees, edit existing fees, and delete fees across all of your locations. Need to maintain shop-specific pricing? No problem. Individual shops can manage their unique pricing details without impacting universal pricing. 

Who’s this for?: All customers with the Multi-Shop add-on. 

Learn More Here  

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Control Permissions for Accounts Receivable 

We heard you when it comes to wanting more control over your finances in Tekmetric, especially for those with lots of employees accessing the platform. Within the payments permission, there’s a new sub-permission for engaging with accounts receivable. By checking this box, the employee will have the ability to send repair orders to accounts receivable. 

Tip: This will default to “on” for newly created shop owners and shop admins. If you had employees with the payments permission “on” at the time of the release (10/28/24), this sub-permission was defaulted to “on”. 

Who’s this for?: All customers. 

Learn More Here

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View Inventory Across All Your Locations From One Place 

Locating parts across your network can be extremely cumbersome, especially if you have to hop in and out of shop views. Your Multi-Shop account now brings inventory from all your locations into a single view, saving you time & getting your team back to work quickly. Filter by shop, status, and part type to find what you need in a snap. 

Who’s this for?: All customers who have the Multi-Shop add on.

Learn More Here